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Owned and operated by LiveWellora, our team is ready to answer questions about infrared saunas, cold plunges, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days. Once shipped, you can expect delivery within 5 to 8 business days to addresses within the Continental U.S. (excludes AK and HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to monitor your delivery status in real time through the carrier's website.
What is your return policy?
We want you to be completely satisfied with your purchase. If something is not the right fit, please contact our team within the return window and we will walk you through the process step by step.
Can I exchange my product for a different model?
Exchanges are handled on a case-by-case basis depending on the product category. Reach out to our support team with your order details and we will do our best to find the right solution for you.
What size infrared sauna is right for my space?
Choosing the right sauna depends on your available room dimensions and how many people plan to use it at once. Our team can help you measure your space and recommend the best model for your home setup.
Do your cold plunges require special plumbing or installation?
Most of our cold plunges are designed for straightforward setup without professional plumbing. Each product listing includes detailed specs and installation guidance so you know exactly what to expect before purchasing.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our wellness specialists aim to reply to every inquiry within one business day.
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Thoughtfully Curated
Every infrared sauna, cold plunge, and therapy panel is selected for quality materials and lasting performance.
Easy Returns
If your purchase is not the right fit, our team will guide you through a straightforward return process.
